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OUR CLINIC POLICIES

Appointment Policy:
Walther Animal Clinic asks that you call ahead to schedule an appointment with a doctor. The doctor will make every attempt to see scheduled appointments on time; however, emergencies may occur causing us to run behind schedule. Emergency cases will always receive top priority followed by patients with previously scheduled appointments. We appreciate your patience when these circumstances arise. Please know that if the emergency involved your pet, he/she would receive immediate attention.

Veterinarian-Client/Patient Relationship (VCPR)

In accordance with the principals of veterinary medical ethics as directed by the American Veterinary Medical Association (AVMA), the VCPR is the basis for interaction among veterinarians, their clients and their patients. The VCPR exists when the veterinarian assumes responsibility for making clinical judgements regarding the health of the animal and has sufficient knowledge of the animal(s) to initiate treatment. To maintain a VCPR, a thorough examination of the patient must be performed within one year of any treatments or medications administered or prescribed.

Medications

In accordance with the FDA Compliance Policy Guideline 7132.09 and Health Safety Code Section 11400, we

cannot return prescription items. Once these items have left the hospital, we no longer have the assurance of the

strength, quality, purity or identity of the articles and it is considered dangerous to return these items to shelf stock.

Medications may be prescribed or used for your pet which may be “Off label use”. This means that the FDA may

not have yet approved these drugs specifically for use in some species. If the drug has been prescribed it will be

designated “OLU” on the prescription label. The doctor will be happy to answer any questions.

All payments are due at the time of service

If billing is needed, you may apply for the Care Credit Card – an option for 0% financing for six (6) months.

You can apply in clinic or online (carecredit.com) if you wish.

We also offer a payment program through ScratchPay, which you can apply for at www.scratchpay.com

Appointment Scheduling

NEW DEPOSIT POLICY:
All new clients (or those not seen in over 3 years) will be required to leave a $49 deposit in order to schedule an appointment.  If cancelled more than 24 hours before the scheduled, it can be applied to a rescheduled appt. or refunded. If less than 24 hours notice is given, or no show, the deposit is non-0 refundable.

Appointments arriving more than ten (10) minutes late may need to be rescheduled or worked into the doctor’s

schedule as time allows. After two (2) no-show appointments, the client will be required to prepay for their

appointment prior to being seen. We require a twenty-four hour notice to change or cancel an appointment and

for medication refills.

Internet Pharmacies

Walther Animal Clinic does not have an adequate working relationship established with most internet/mail order pharmacies. Due to the unknown conditions encountered in transport and storage, as well as the unknown legal status of some pharmacies, we do not authorize or approve prescription requests sent to us by fax or telephone from internet/mail order pharmacies. If a client wishes to use an internet/mail order pharmacy, we will issue a written prescription to the client which they may submit to the pharmacy of their choice, releasing Walther Animal Clinic (WAC) from liability if the product is misbranded and/or causes harm.